Welcome to Rawlings Shop’s FAQ page! As baseball enthusiasts ourselves, we’ve compiled answers to the most common questions about our premium baseball gear, shipping policies, and customer service. Play hard and shop with confidence!
Product Questions
What types of baseball equipment do you offer?
We specialize in premium baseball gear including:
- Baseball gloves & mitts (with accessories)
- Batting helmets and bat accessories
- Baseballs and baseball belts
- Arm sleeves, socks, and protective gear
- Lifestyle apparel, hats, and sunglasses
- Coaching/umpire equipment and leather goods
How do I choose the right glove size?
Glove sizing depends on your position and age group. Infielders typically use smaller gloves (11″-12″), while outfielders need larger ones (12″-13″). Catcher’s mitts are specially designed with extra padding. Email our team at [email protected] for personalized recommendations based on your playing style.
Shipping & Delivery
Where do you ship and how long does delivery take?
We ship globally (excluding some remote Asian areas) with two options:
- Standard Shipping ($12.95): DHL/FedEx delivers in 10-15 business days after processing (1-2 days)
- Free Shipping (orders over $50): EMS delivers in 15-25 business days
How can I track my order?
You’ll receive real-time tracking via email when your order ships. Use the provided link from DHL, FedEx, or EMS to follow your gear’s journey to home plate!
Payments & Accounts
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, fast checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption for all transactions. Your payment details are never stored on our servers.
Returns & Exchanges
What’s your return policy?
We stand behind our gear with a 15-day return window from delivery date. Email [email protected] to initiate returns. Items must be unused with original packaging.
What if my gear arrives damaged?
Contact us immediately at [email protected] with photos of the damage. We’ll expedite a replacement – no player should have to wait for game-ready equipment.
Customer Service
How can I contact your team?
Our Portland-based player support is available via:
- Email: [email protected]
- Mail: 1033 Mutton Town Road, Portland, US 97205
Do you offer team discounts?
Yes! Email us with your team details and gear requirements. Our free shipping threshold ($50+) makes team orders particularly economical.
Still have questions? Step up to the plate and email our team – we’re here to help you play your best game!