Welcome to Rawlings Shop, where we deliver premium baseball gear as reliably as a perfect fastball. Below you’ll find all the details about our shipping and returns policies – designed to be as straightforward as a clean line drive.

Shipping Information

Order Processing: We swing into action quickly! All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Delivery Times

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary based on destination and customs processing. We ship worldwide except to some Asian and remote regions.

Our Return Promise

While we’re confident you’ll love your Rawlings gear as much as we do, we understand that sometimes a return or exchange is necessary. Our policy is designed with the same precision as the stitching on our premium gloves.

Return & Exchange Basics

  • Timeframe: 15 days from receipt of your order
  • Condition: Items must be unused, unworn, and with all original tags attached
  • Process: See detailed steps below

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Baseball Belts & Apparel (due to personal wear considerations)
  • Cups & Supporters (hygiene protection products)
  • Baseball Socks (intimate apparel items)
  • Custom or personalized Leather Goods

How to Return or Exchange

Follow these steps like you’re rounding the bases:

  1. Contact Us: Email [email protected] within 15 days with your request
  2. Get Authorization: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number
  3. Package Securely: Include all original packaging, tags, and a copy of your invoice
  4. Ship Back: Send to our Portland facility using a trackable shipping method

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. We strongly recommend using a trackable shipping service – we can’t guarantee receipt of returned items without proof of delivery.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds processed within 5-7 business days
  • Method: Funds returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

For exchanges, we’ll ship your new item once the return is received. Standard shipping rates apply unless you qualify for free shipping.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover return shipping costs.

International Returns

For our global customers (excluding some Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Need Assistance?

Our customer service team is ready to help you slide safely back to first base with any shipping or return questions. Contact us at [email protected] or our Portland facility at:

Rawlings Shop
1033 Mutton Town Road
Portland, US 97205